Effective Date: 28-09-2025
Last Updated: 30-09-2025
The Terms of Use is from Phacolite Prolific Private Limited ("Kuicko", “Company,” “we,” “our,” or “us”) — the entity behind the Kuicko Platform (mobile app, website, and related services).
This document explains the rules for using the Kuicko platform — including food, grocery, pharmacy, e-commerce, and parcel delivery services.
By using the Platform, you agree to these Terms. If you disagree, please stop using the Platform or contact support.
Kuicko connects customers with restaurants, stores, pharmacies, sellers, and courier partners.
Partners sell and prepare goods; delivery riders deliver them.
You must provide accurate details and follow local laws.
Refunds and cancellations follow the Refund Policy.
Data handling is covered in the Privacy Policy.
Users must be 18 years or older and legally capable of entering a contract.
For pharmacy orders, valid prescriptions and legal compliance are required.
You may register using phone, email, or social login. Provide true and current details.
You are responsible for account security and OTPs.
Accounts involved in fraud or policy violations may be suspended or deleted.
Browse, select items, and confirm your order.
Prices include product cost; extra fees (delivery, taxes, convenience) are shown at checkout.
Order confirmation = request received (not guaranteed fulfillment).
Delivery times are estimates, affected by traffic or partner readiness.
Supported methods: Cards, UPI, Net Banking, Wallets.
Payments are processed through secure third-party gateways.
Refunds follow the Refund Policy and may take 5–14 days to reflect.
A digital invoice is issued for each completed order.
Rules differ by category:
Food: Usually non-refundable once prepared.
Grocery / Pharmacy / E-commerce: Defined cancellation windows.
Report issues within specified timelines for returns/refunds.
Pharmacy returns may be restricted due to health regulations.
Prescription upload required for medicines.
Partners may verify and request ID at delivery.
Kuicko provides no medical advice — consult licensed professionals.
Only permitted items can be shipped.
Prohibited items: explosives, narcotics, illegal or hazardous goods.
Sender must pack securely and declare accurate contents.
Insurance/Declared Value options available for shipments.
Partners (restaurants, stores, couriers) are independent entities.
Kuicko facilitates but does not manufacture or sell goods.
Quality/safety is partner’s responsibility; report issues via support.
All offers follow specific terms (expiry, minimum value, etc.).
Misuse or fraud may lead to cancellation.
Promotional refunds may be given in wallet credit.
Users may rate services truthfully.
Do not post abusive, defamatory, or false content.
By posting, you grant Kuicko rights to use/display your content.
Inappropriate reviews may be removed.
Provide accurate delivery instructions.
You authorize “contactless” drops at safe locations if chosen.
Don’t ask riders to perform unsafe or illegal tasks.
Provide ID when needed for restricted deliveries.
You must NOT:
Use the Platform for illegal/fraudulent purposes.
Manipulate reviews or create fake accounts.
Ship prohibited items.
Violations may cause account suspension or legal action.
All app content (logos, code, visuals) belongs to Kuicko.
You may not copy, modify, or distribute without permission.
You retain ownership of your uploaded content but grant us rights for service operation.
Data collection and use are detailed in the Privacy Policy.
By using Kuicko, you consent to those data practices.
We strive for reliability but are not liable for third-party or uncontrollable events.
Our maximum liability is limited to the order amount.
No responsibility for indirect losses (like emotional distress or missed business).
If your actions cause losses or legal issues for Kuicko, you agree to indemnify us (cover reasonable costs/damages).
Accounts may be suspended for fraud, misuse, or repeated violations.
You can delete your account anytime; some data may be retained for legal compliance.
We may revise Terms periodically.
Continued use implies acceptance of updated terms.
Contact in-app support or email first for any issue.
If unresolved, disputes fall under Indian law and local jurisdiction.
Full arbitration terms are in the detailed Terms of Service.
For issues or clarifications:
📧 info@kuicko.in
Written in plain English for clarity — your legal consumer rights remain protected.
For full legal language and arbitration details, see the complete Terms of Service in-app or on the website.
