Effective Date: 30-10-2025
Last Updated: 30-10-2025
The Privacy Notice is from Phacolite Prolific Private Limited ("Kuicko", “Company,” “we,” “our,” or “us”) which values the trust you place in us when you use our mobile application, website, and services (collectively, the “Platform”).
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you engage with our wide range of services, including but not limited to food delivery, grocery ordering, pharmacy delivery, e-commerce shopping, and intercity/city-to-city parcel delivery.
By downloading, accessing, or using the Kuicko App, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Platform.
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We collect information to provide seamless, safe, and personalized experiences. This includes:
(a) Personal Information You Provide
• Account Information: Name, phone number, email address, password, date of birth, gender, and profile picture (if uploaded).
• Order & Transaction Details: Delivery address, billing/shipping address, order history, payment details (masked card numbers, UPI IDs, wallet usage, etc.).
• Health-Related Data (Pharmacy): Doctor prescriptions, allergies, health-related notes provided for safe order fulfillment.
• Parcel Information: Sender and receiver details, package descriptions, proof of identity if required for restricted deliveries.
• Communication: Queries, support requests, survey responses, ratings, reviews, and feedback shared with us.
(b) Automatically Collected Information
• Device Data: Device type, OS version, unique device identifiers, app version, mobile network details.
• Location Data: Real-time GPS for delivery tracking, address auto-fill, fraud detection, and service availability.
• Usage Data: Pages/screens visited, clicks, search queries, preferences, time spent, referral source.
• Log Data: IP address, timestamps, server logs, error reports, crash analytics.
(c) Third-Party Information
• Payment Providers: Confirmation of payment status.
• Delivery Partners: Information related to successful delivery attempts.
• Marketing/Referral Programs: If you sign up using referral codes, we collect basic linking information.
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We use your information strictly for lawful purposes, including:
1. Service Fulfillment:
o Process and deliver food, groceries, medicines, e-commerce products, and parcels.
o Facilitate secure payments and refunds.
o Ensure age/legal compliance for restricted items (e.g., medicines).
2. Personalization & Experience:
o Curate offers, discounts, and suggestions based on your preferences.
o Store addresses and frequently used services for quicker checkouts.
3. Safety & Compliance:
o Verify prescriptions for pharmacy orders.
o Conduct fraud detection, identity verification, and suspicious activity monitoring.
o Comply with applicable legal/regulatory requirements (FSSAI, drug laws, courier regulations, etc.).
4. Communication:
o Send order updates, delivery notifications, reminders, and promotional campaigns.
o Provide customer support via chat, email, or calls.
5. Research & Improvement:
o Analyze usage to improve services, UI/UX, and delivery efficiency.
o Conduct data-driven research, anonymized analytics, and performance monitoring.
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We use cookies, pixels, and SDKs to:
• Remember user preferences.
• Measure ad performance.
• Enable push notifications.
• Monitor fraud/security issues.
Users may disable cookies in device settings, but this may impact service quality.
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We do not sell personal information. However, we may share information as follows:
1. With Service Providers & Partners:
o Delivery partners, restaurant/store partners, pharmacies, courier services.
o Payment gateways, KYC verification providers.
2. For Legal Compliance:
o Responding to court orders, regulatory authorities, or law enforcement.
3. Business Transfers:
o In case of mergers, acquisitions, or restructuring, your data may be transferred under lawful safeguards.
4. With Your Consent:
o When you opt into third-party services or offers.
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• We retain your personal information as long as necessary to provide services and comply with legal obligations.
• Order history, invoices, and pharmacy-related data may be stored longer to comply with tax, health, and regulatory requirements.
• You may request deletion of your account; certain data may remain archived for compliance.
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We use industry-standard security practices:
• Encryption: Data in transit (SSL/TLS) and at rest.
• Access Controls: Role-based access for employees.
• Monitoring: 24/7 system monitoring and fraud detection.
• Secure Payments: PCI-DSS compliant payment gateways.
Despite best efforts, no system is fully secure. Users are encouraged to maintain strong passwords and safeguard OTPs.
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Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the right to:
• Access, correct, or update your information.
• Request deletion of your data.
• Withdraw consent for marketing communications.
• Request a copy of your data (data portability).
• Lodge complaints with supervisory authorities.
Requests can be made by contacting us at: info@kuicko.in
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Our services are not directed at individuals under 18 without parental/guardian consent. Orders requiring prescriptions may involve additional age verification.
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The Platform may contain links to third-party apps/websites. We are not responsible for their practices, and users are encouraged to review their policies separately.
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If your data is processed outside your home country, we ensure adequate safeguards (standard contractual clauses, secure hosting partners).
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We may update this Privacy Policy from time to time. Continued use of the Platform after changes implies acceptance. Users will be notified through app alerts or email when material changes occur.
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If you have any queries relating to the processing/ usage of information provided by you or regarding , you may email for the Data Protection at:info@kuicko.in
